Last Updated: January 2025

Mostbat Privacy Policy — How We Protect Your Data

At Mostbat, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect when you use the Mostbat platform, why we collect it, how we use it, and what rights you have over your own information. Please read it carefully before registering your account.

Six Ways Mostbat Protects Your Privacy

Here is a quick summary of how Mostbat handles your personal data — before you dive into the full policy below.

End-to-End Encryption

Every piece of data you send to Mostbat — from your login credentials to your payment details — is protected by SSL/TLS encryption. Your information is never transmitted in plain text across our systems.

No Data Selling

Mostbat does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used only to operate your account, process transactions, and improve the Mostbat platform.

Minimal Data Collection

Mostbat only collects the data that is genuinely necessary to provide our services and meet our legal obligations. We do not collect data for the sake of it — if we do not need it, we do not ask for it.

Clear Retention Limits

Mostbat keeps your data only for as long as it is needed. Once your account is closed and our legal retention obligations are met, your personal data is securely deleted from our systems.

Your Rights, Respected

You have the right to access, correct, or request deletion of your personal data at any time. Mostbat makes it straightforward to exercise these rights — just contact our support team and we will handle it promptly.

Transparent Cookie Use

Mostbat uses cookies to keep the platform running smoothly and to understand how players use the site. We explain exactly which cookies we use and why — and you can manage your preferences at any time.

This Privacy Policy applies to all users of the Mostbat platform, including the website at mostbat.org and the Mostbat mobile app. By registering an account or using the platform, you confirm that you have read and understood this policy. If you have any questions, contact us at [email protected] before you register.

1. Overview

Mostbat is an online sports betting and gaming platform operated for players in Bangladesh. We are committed to protecting the privacy of every person who uses our platform. This Privacy Policy sets out in plain language what personal data Mostbat collects, why we collect it, how we use it, who we share it with, and how long we keep it.

We take our responsibilities under applicable data protection law seriously. If you are ever unsure about how your data is being used, or if you want to exercise any of your rights, our support team is available 24/7 at [email protected].

This policy should be read alongside our Terms and Conditions, which govern your use of the Mostbat platform as a whole. Together, these two documents form the complete agreement between you and Mostbat regarding your account and your data.

2. Data We Collect

Mostbat collects only the personal data that is necessary to provide our services, comply with legal obligations, and keep the platform safe for all users. The table below summarises the categories of data we collect and why.

Category Examples Purpose
Identity Data Full name, date of birth, national ID number Account registration, age verification, KYC compliance
Contact Data Mobile number, email address Account communication, transaction alerts, support
Financial Data bKash/Nagad/Rocket account number, transaction history Processing deposits and withdrawals, fraud prevention
Technical Data IP address, device type, browser, operating system Platform security, fraud detection, performance optimisation
Usage Data Pages visited, games played, bet history, session duration Personalisation, responsible gaming monitoring, analytics
Communications Data Live chat transcripts, support emails, feedback Customer support, dispute resolution, quality assurance

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless you voluntarily provide such information in the context of a responsible gaming request.

3. How We Collect Your Data

Mostbat collects your personal data through several channels, depending on how you interact with the platform:

  • Direct interactions — when you register an account, make a deposit or withdrawal, place a bet, contact our support team, or respond to a survey or promotion.
  • Automated technologies — when you browse the Mostbat website or use the app, we automatically collect technical and usage data via cookies, server logs, and similar tracking technologies.
  • Third-party sources — we may receive data about you from identity verification providers, payment processors such as bKash and Nagad, and fraud prevention services. This data is used solely to verify your identity and protect your account.
  • Publicly available sources — in limited circumstances, we may cross-reference information you provide with publicly available records to verify its accuracy.

Mostbat will never ask you to provide your password, full payment card details, or national ID number via email, SMS, or live chat. If you receive a message claiming to be from Mostbat and asking for this information, please report it to [email protected] immediately — it is likely a phishing attempt.

4. How We Use Your Data

Mostbat uses your personal data for the following purposes. We only use your data in ways that are consistent with the reason it was collected.

  • Account management — to create and maintain your Mostbat account, verify your identity, and keep your account information up to date.
  • Transaction processing — to process your deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
  • Platform security and fraud prevention — to detect and prevent fraudulent activity, money laundering, and other illegal behaviour on the Mostbat platform.
  • Legal and regulatory compliance — to meet our obligations under applicable law, including anti-money laundering (AML) requirements and know-your-customer (KYC) regulations.
  • Customer support — to respond to your queries, resolve disputes, and improve the quality of our support services.
  • Responsible gaming — to monitor your gaming activity for signs of problem gambling and to apply any responsible gaming tools you have requested.
  • Platform improvement — to analyse how players use Mostbat and to improve the design, performance, and features of the platform.
  • Marketing communications — to send you information about promotions and offers at Mostbat, where you have given your consent to receive such communications. You can opt out at any time.

Mostbat does not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review.

6. Sharing Your Data

Mostbat does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

  • Payment processors — bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
  • Identity verification providers — we use third-party KYC services to verify your identity and age. These providers process your identity documents and return a verification result to Mostbat.
  • Fraud prevention services — we share technical and usage data with fraud detection providers to identify and prevent fraudulent activity on the platform.
  • Regulatory and law enforcement authorities — we may be required by law to share your data with government agencies, regulators, or law enforcement bodies. We will only do so when legally obligated and will notify you where permitted by law.
  • Professional advisers — lawyers, auditors, and other professional advisers who are bound by confidentiality obligations may access your data in the course of providing services to Mostbat.

All third parties who receive your personal data from Mostbat are required to handle it securely and in accordance with applicable data protection law. Mostbat does not permit third parties to use your data for their own marketing purposes.

7. Data Retention

Mostbat retains your personal data for as long as your account is active and for a period after account closure as required by law. The specific retention periods depend on the type of data and the purpose for which it was collected:

  • Account and identity data — retained for the duration of your account and for a minimum of five years after account closure, in line with AML regulatory requirements.
  • Transaction and financial data — retained for a minimum of five years from the date of the transaction, as required by financial regulations.
  • Communications data — support chat transcripts and emails are retained for up to three years from the date of the communication.
  • Technical and usage data — retained for up to 24 months from collection, after which it is anonymised or deleted.
  • Marketing consent records — retained for as long as you remain opted in, plus a reasonable period after opt-out to demonstrate compliance.

When your data is no longer required, Mostbat securely deletes or anonymises it so that it can no longer be linked back to you.

8. Data Security

Mostbat takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration:

  • SSL/TLS encryption — all data transmitted between your device and Mostbat's servers is encrypted using industry-standard SSL/TLS protocols.
  • Secure data storage — your personal data is stored on secure servers with restricted access. Financial data is never stored in plain text.
  • Access controls — only authorised Mostbat staff who need access to your data to perform their job functions are permitted to access it. All staff access is logged and audited.
  • Regular security testing — Mostbat conducts regular security assessments and penetration testing to identify and address vulnerabilities in our systems.
  • Incident response — in the event of a data breach that is likely to affect your rights, Mostbat will notify you and the relevant authorities as required by law, without undue delay.

While Mostbat takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

9. Cookies and Tracking Technologies

Mostbat uses cookies and similar tracking technologies on our website and app. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the platform.

We use the following types of cookies:

  • Essential cookies — these are necessary for the Mostbat platform to function. They enable core features such as logging in, maintaining your session, and processing transactions. You cannot opt out of essential cookies without affecting platform functionality.
  • Analytics cookies — these help us understand how players navigate the Mostbat platform, which pages are most popular, and where users encounter difficulties. This data is used in aggregate and anonymised form to improve the platform.
  • Functional cookies — these remember your preferences, such as your language settings and display options, so you do not have to set them every time you visit.
  • Security cookies — these help us detect and prevent fraudulent activity, including identifying unusual login patterns and suspicious betting behaviour.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Mostbat platform. For more information about managing cookies, refer to your browser's help documentation.

10. Your Privacy Rights

As a Mostbat member, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account username and a description of your request. We will respond within 30 days.

1
Right of Access

Request a copy of the personal data Mostbat holds about you, along with information about how it is being used.

2
Right to Rectification

Ask us to correct any inaccurate or incomplete personal data we hold about you.

3
Right to Erasure

Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.

4
Right to Restriction

Ask us to restrict the processing of your data in certain circumstances, for example while a dispute is being resolved.

5
Right to Portability

Request a copy of your data in a structured, machine-readable format so you can transfer it to another service provider.

6
Right to Object

Object to the processing of your data for direct marketing purposes or where processing is based on Mostbat's legitimate interests.

Some rights are subject to limitations under applicable law. For example, we may be unable to delete data that we are legally required to retain. Where we cannot fulfil a request in full, we will explain why and tell you what we can do instead.

11. Minors and Under-18 Protection

The Mostbat platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account at Mostbat or provided us with their personal data, please contact us immediately at [email protected].

Upon receiving such a report, Mostbat will promptly investigate, close the account if confirmed, and securely delete all associated personal data. We take underage access to gambling platforms extremely seriously and have age verification measures in place at registration to prevent it.

12. Changes to This Privacy Policy

Mostbat may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, we will notify registered members via email or an in-platform notification before the changes take effect. Your continued use of the Mostbat platform after any changes constitutes your acceptance of the updated Privacy Policy.

We recommend reviewing this page periodically so you are always aware of how Mostbat handles your personal data. If you disagree with any changes, you have the right to close your account and request deletion of your data, subject to our legal retention obligations.

13. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Mostbat handles your personal data, please get in touch with us. Our team is available around the clock to help.

  • Email: [email protected]
  • Live Chat: Available through the Mostbat platform after logging in to your account.
  • FAQ: Visit our FAQ page for answers to common questions about your account and data.

When contacting us about a privacy matter, please include your Mostbat account username and a clear description of your request or concern. We aim to acknowledge all privacy-related enquiries within 24 hours and to resolve them within 30 days.

If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.

Ready to Join Mostbat?

Now that you know how Mostbat protects your privacy, take the next step. Register your account today and enjoy secure betting with instant bKash and Nagad payments.